Questions and answers
Here you’ll find answers to the most common questions about Aribow pieces, ordering and delivery.
Message me on Instagram or WhatsApp with the piece you’d like to order. I’ll answer your questions and help arrange your order.
Orders are shipped from Latvia.
- Within Latvia and the Baltic states, orders are shipped via parcel lockers. Shipping costs are based on the carrier’s current rates.
- Orders to other countries are shipped at the international carrier’s current rates.
- By prior arrangement, orders can be collected in Kengarags, Riga.
After the order is confirmed, you will receive the payment details.
Orders are dispatched within 1–2 working days after payment has been received.
If your item arrives damaged or I have made a mistake, please contact me. I’ll do my best to resolve the issue.
Items that show signs of use cannot be returned or exchanged.
In all other cases, each request is considered individually.
Every Aribow piece is handmade. Gentle use and proper care will help preserve its beauty for years to come.
- When needed, gently clean the piece by hand using lukewarm soapy water.
- Do not soak the piece or machine wash it.
- After cleaning, gently blot with a towel and leave to air dry on a flat surface.
- Avoid prolonged contact between the metal base and water to help prevent rust.
- Do not use bleach or harsh cleaning products.
- Store the piece in a dry place away from prolonged direct sunlight.
- The elastic may naturally stretch over time with regular use.
If a piece you like is out of stock, it can usually be made again.
Contact me and I’ll let you know whether it can be made again and how long it will take.